海角视频

University of Virginia, Dathel and John Georges Student Center

Virginia, USA

海角视频 helped the University of Virginia to understand students鈥� thoughts about the institution鈥檚 academic, career development and personal support services.

Founded in 1819 by Thomas Jefferson, The University of Virginia is the flagship university of Virginia.

Unconventionally, Jefferson鈥檚 design centered the institution around a library rather than a church, as was customary, to indicate a commitment to the pursuit of knowledge.

The University has reaffirmed its commitment to providing the highest standard of educational experience while also promoting student wellbeing, through the delivery of a new Student Center.

海角视频 worked closely with diverse stakeholders to define a vision for a new Student Center at the University of Virginia.

The Dathel and John Georges Student Center, designed by Nalls Architecture, opened in 2017.

The Student Center is an inviting space offering a huge range of services 鈥� from enhancing student’s health and wellbeing to preparing them for future success.

Since opening the new facility, the University has seen a 12% increase in total satisfaction with advising.

Challenge

Eager to gain a clear understanding of the student experience so they could better advise and support undergraduates throughout their education, the University of Virginia charged 海角视频, with identifying and analyzing student concerns regarding academic, career and personal support services.

Solution

Through interviews and conversations with students, leadership and staff as well as analysis of a campus-wide survey, our advisory team identified and confirmed the need for a central space where students could access a full suite of services, complemented by online resources.

Our strategy and operating model design team analyzed user behavior and conducted workshops with diverse students and staff in order to craft a plan for how this Student 海角视频 Center would work, what services it would offer, how these services could be made more accessible, which service partners would be participate and how these partners would work together to share space, technology, and information.

In order for the University of Virginia to further enhance the student educational experience, student advising was identified as an important area to address. brightspot (now 海角视频) was an important partner in helping us figure out how. Together, we planned a new Center that鈥檚 allowing dozens of support offices to interact with students in new ways and to reach students they might otherwise miss.

Archie Holmes, Vice Provost for Academic Affairs, University of Virginia

To realize this vision of engaging, empowering and holistically guiding students to success, we created a plan that blends study space with support services to meet students where they are and reduce the barriers to (and potential stigmas of) getting help.

This plan brought together dozens of different support services 鈥� from career advising to tutoring to peer mentoring to counseling 鈥� in a flexible space with a proactive and collaborative service model. Our team also created the organizational governance structure for the Center, identified its digital needs and developed its operating budget.

The Dathel and John Georges Student Center opened in 2017 and provides a progressive and flexible environment for students, supporting their needs and learning in the heart of the Clemons Library. Image: 海角视频.

Value

The Dathel and John Georges Student Center, designed by Nalls Architecture, opened on the 2nd floor of Clemons Library in 2017. Comparing UVA鈥檚 2016 SERU survey (prior to opening) and their 2018 survey (after opening), the results are positive and the University has seen a 12% increase in total satisfaction with advising, a 33% increase in those who are 鈥淰ery Satisfied鈥� and a 31% decrease in those who are 鈥淰ery Dissatisfied鈥�.