海角视频

City-scale facilities management operating model

Middle East

海角视频 helped a large scale, ambitious Middle East project to develop a strategic analysis of the facilities management (FM) service provider landscape, define the FM requirements of the project and review the typical service delivery approaches by best-in-class service providers.

The evolution of FM delivery has trended towards greater outsourcing, enabling organisations to focus on their core competencies while benefiting from the expertise and efficiency of external partners.

More than 50% of the FM market value, across many regions, is now outsourced, leading to the emergence of FM models that respond to changing market dynamics and advancements in the sector.

海角视频 developed a strategic analysis of the global facilities management (FM) service provider landscape for a city-scale project.

Our advisors began by conducting extensive market research of the global FM market, focusing on projected market values, both globally and nationally.

We looked at key trends in the market 鈥� including an overview of emerging smart building technologies likely to impact the sector.

Our experts then moved on to creating a series of recommendations of service delivery models best suited to the scale of the appointment.

Challenge

The client is developing a city-scale vision offering a new approach to a sustainable and resilient built environment in the Middle East. 海角视频 advisory would need to deliver a unique piece of work, bespoke to the requirements of this iconic project.

海角视频 advisory would need to help the client understand the current state of the FM market and get to grips with the likely direction of future trends in order to enable us to work closely with them on the design for the optimal service delivery model. It would then be necessary to break down one of the world鈥檚 biggest FM packages into manageable sub-package contracts.

The FM service provider would need to be capable of tackling not only a project of this scale, but also one in which the isolation of the location meant a strategic approach would be required to overcome any issues created by the distance from supply hubs, skills shortages within the local market as well as providing consistent and reliable FM services as part of an ambitious model that had never before been tried and tested.

FM is core to many organisations achieving their sustainability targets by enabling the adoption of sustainable practices in the management and operation of facilities. This includes the implementation of energy efficient systems, waste reduction, and the conservation of water. Given the high sustainability aspirations of the project, this would also need to be a key consideration.

Solution

Our asset optimisation and commercial experts began by conducting extensive market research of the global FM market, focusing on projected market values, both globally and nationally, and key trends in the market 鈥� including an overview of emerging smart building technologies likely to impact the sector. We were then able to deliver an insightful overview, broken down into key regions 鈥� North America, Europe, Australasia, Africa and Latin America.

FM is increasingly leveraging technology solutions to streamline operations, improve efficiency, and enhance decision-making. This presents opportunities for both suppliers and consumers to deliver end-to-end FM 海角视频 with the use of AI, AR/VR, IoT (Internet of Things), and robotics/automation in a data-driven ecosystem.

Our initial deep-dive into the sector gave the strong foundation to enable us to fully assess and begin to engage with the key market players. We developed a database of 142 stand-out FM specialists, and assessed via qualitative and quantitative factors such as financial performance, experience outside their home market and breadth of services offered.

Our experts then moved on to creating an analysis and a series of recommendations of service delivery models best suited to the scale of the appointment. This included a strategic analysis of FM delivery models by building, facility and complex type, culminating in recommending a service delivery model blueprint for the client to adopt.

We then further supported the client with the development of the scope and schedules of services, looking at roles and responsibilities within the FM partner organisation to ensure the most efficient and impactful delivery, as well as looking at the potential for setting up a joint venture between the client and a managing partner, who would then work directly with the FM service provider.

Value

Accelerated by recent changes in workplace dynamics, there is an increasing shift in FM towards prioritising occupant experience within the workplace. This includes creating comfortable and productive work environments, providing amenities and services that enhance occupant health and well-being, and fostering a positive workplace culture.

For a city-scale project, such as the one being developed by our client, resilient and impactful FM delivery would be critical to developing optimum living, working and leisure environments throughout the site.

Our team provided the overview and insight the client needed to make an informed decision on the best approaches to take towards FM operation and ultimately directed them to the most appropriate service providers in the market.